My order from Asos.com was dispached with the number ************** on July **th. The d...

GetHuman-anieszka's Track an Order issue with Hermes.com from August 2019

Help with my Hermes.com issue
Top Tip from another customer
Check all folders in your email attached to your account for tracking orders. They usually have the tracking information there. If not, log into your account on the company’s website and look under your previous orders there.
The issue in GetHuman-anieszka's own words
My order from Asos.com was dispached with the number ************** on July **th. The delivery was scheduled by July **th. On July **th was the last update on your tracking system. Today, August *th, over a week after the planned delivery, I have no contact nor update on my delivery.**This is the delivery to France, in collaboration with Mondial Relay (as I managed to find out).**I believe you handed the delivery to Mondial Relay agent, so the tracking number is no longer valid.**Could you please let me know the new tracking number in Mondial Relay of my delivery ************** ?**If possible, please do the same for even older order of the package dispatched in Hermes with **************.**Thank you

GetHuman-anieszka did not yet indicate what Hermes.com should do to make this right.

How GetHuman-anieszka fixed the problem
I kept going to the delivery point and asking about my package. One day I went, without any update in the tracking system nor any notifying email, and my package was there...
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Hermes.com

Track an Order issue
Reported by GetHuman-anieszka
Aug 4th, 2019 - 3 years ago
Fixed
GetHuman-anieszka shared how to fix
Seen by 5 customers so far
Similar issue to 17493 others
0 customers following this
Items needed
Username
Password
Email address on the account
Name on the account
Address on the account

Timeline

GetHuman-anieszka started working on this issue
Aug 4th, 2019 5:39pm
GetHuman-anieszka indicated the issue is not fixed yet.
Aug 4th, 2019 9:55pm
GetHuman-anieszka confirmed the issue is fixed. Hooray!
Aug 7th, 2019 5:57pm

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