COMPLAINT.I was out when Hermes called to deliver my parcel from Amazon. I left a note...

GetHuman3242022's customer service issue with Hermes.com from July 2019

Help with my Hermes.com issue
First: share to improve GetHuman3242022's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3242022 may need:
Username, Password, Email address on the account, Name on the account, and Address on the account
The issue in GetHuman3242022's own words
COMPLAINT.I was out when Hermes called to deliver my parcel from Amazon. I left a note attached to my front door asking for the parcel to be left with a neighbour. This was completely ignored and the parcel was left on my doorstep. What would have happened if the parcel had been stolen? I might have been away for the weekend or even longer.Would you have accepted liability if the parcel had been stolen? The tracking number provided was ****************.The Bar Code on the receipt bears the number********. I am Mr John Newcombe of * Singmore Road, Marldon,Paignton,Devon, TQ* *NW and my landline telephone number is ***** ******. I asked in my note on the door for the parcel to be left at number ** Singmore Road. The parcel is from Wildflower Trading Co. ordered through Amazon and contains *x*kg Douwe Egberts Filter Blend Coffee. Value £**.***Amazon Order Ref: ****-*******-*********I will also be submitting a complaint to Amazon and Wildflower Trading.

GetHuman3242022 did not yet indicate what Hermes.com should do to make this right.

How GetHuman3242022 fixed the problem

We are waiting for GetHuman3242022 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Hermes.com's attention and get better help faster. Tap below to get started.
Having Hermes.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Hermes.com

Customer service issue
Reported by GetHuman3242022
Jul 13th, 2019 - 2 years ago
Not resolved
Seen by 6 customers so far
Similar issue to 15047 others
0 customers following this

Timeline

GetHuman3242022 started working on this issue
Jul 13th, 2019 4:07pm