I received an email stating that my item was going to be delivered between *pm and *pm...

GetHuman-rackieva's Missing Item issue with Hermes.com from June 2019

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The issue in GetHuman-rackieva's own words
I received an email stating that my item was going to be delivered between *pm and *pm on ********. The house was occupied during the whole of this duration to accept the package. *However, I then received an email at *.**pm stating that the delivery had been made at *.**pm. *I have checked our CCTV and can confirm that we did not have any deliveries in our street at this time of the day. *The so called signature received bears no resemblance to my own. *So the question is, where is my parcel and who signed for it? *Tracking number - ******************I would like this investigated with immediate effect. And would be happy to provide the CCTV footage of that time frame. **Regards**Paul Harris *Postcode - NP** *NR
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Hermes.com

Missing Item issue
Reported by GetHuman-rackieva
Jun 13th, 2019 - 4 mons ago
I have an issue with Hermes.com too
Not resolved
Seen by 6 customers so far
Similar issue to 12253 others
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Timeline
GetHuman-rackieva started working on this issue
Jun 13th 5:10am
GetHuman-rackieva indicated the issue is not fixed yet.
Jun 14th 5:08am