Courier has left the wrong parcel with me. I assume he has left my parcel with them...

GetHuman2964412's customer service issue with Hermes.com from May 2019

Help with my Hermes.com issue
The issue in GetHuman2964412's own words
Courier has left the wrong parcel with me. I assume he has left my parcel with them. I live at ** East Park Street, they live at ** East Park Street. I can't go to them as I have very bad sciatica and can't walk that distance -it's a long way. I have tried to ring Hermes they tell you to look at the web site and hang up. I don't understand their page I think it is designed so that people will give up. I worked for a Del Company for ** years. White Arrow. You could speak to someone who could resolve your problem this Hermes site is a disgrace. I want my parcel.!

GetHuman2964412 did not yet indicate what Hermes.com should do to make this right.

How GetHuman2964412 fixed the problem
HOW DID I DO IT? Well that's rich really seeing as it was Hermes problem. ThE Courier, who delivered the wrong parcel yesterday, must have realiseD when she went to the next address what she had done.. Instead of coming back and rectifying the problem she delivered it today. If only she had come back yesterday it would have saved me a lot of time. Not impressed with Hermes. Their phone line that says go to the web and hangs up - rude, *And quite frankly this page is the most confusing Customer Service page I have EVER come across. NOT IMPRESSED.
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Hermes.com

Customer service issue
Reported by GetHuman2964412
May 22nd, 2019 - 2 years ago
Fixed
GetHuman2964412 shared how to fix
Seen by 7 customers so far
Similar issue to 10623 others
0 customers following this
Items needed
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Address on the account

Timeline

GetHuman2964412 started working on this issue
May 22nd, 2019 3:29pm
GetHuman2964412 indicated the issue is not fixed yet.
May 22nd, 2019 9:54pm
GetHuman2964412 indicated the issue is not fixed yet.
May 23rd, 2019 7:07am
GetHuman2964412 indicated the issue is not fixed yet.
May 23rd, 2019 7:07am
GetHuman2964412 confirmed the issue is fixed. Hooray!
May 23rd, 2019 5:26pm

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