I really need help I have payed for my parcel and you don’t have a human person to talk to I am so depressed with this and stressed out

GetHuman2958246's customer service issue with Hermes.com from May 2019

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The issue in GetHuman2958246's own words
Find my parcel ... I really need help my parcel was sent to a click and collect store near my house . Food and tipple tong road Bolton. They are saying they haven’t seen my parcel . I have checked my email and it’s saying it’s getting sent back to the sender . How do I get my parcel back. The sender has t received it. And I havnt had an email to say it mite get sent out again. I would like if possible for it to be sent to my own address ** Forton ave Bolton BL*, *je . I am really stressed and the person I bought the parcel from seems difficult and just saying it has a tracking number on it . My tracking number is it still i your warehouse ???? **************** please can you help thanks ** x
I want my parcel
Tryed phoning tryed getting old of the sender tryed getting threw to eBay click and collect is ****
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Hermes.com

Customer service issue
Reported by GetHuman2958246
May 21st, 2019 - 2 years ago
Not resolved
Seen by 18 customers so far
Similar issue to 10478 others
0 customers following this

Timeline

GetHuman2958246 started working on this issue
May 21st, 2019 7:36am
GetHuman2958246 confirmed the issue is fixed. Hooray!
May 21st, 2019 12:53pm
GetHuman2958246 indicated the issue is not fixed yet.
May 21st, 2019 1:22pm
GetHuman2958246 indicated the issue is not fixed yet.
May 21st, 2019 1:24pm
GetHuman2958246 indicated the issue is not fixed yet.
May 21st, 2019 1:29pm
GetHuman2958246 indicated the issue is not fixed yet.
May 21st, 2019 1:38pm
GetHuman2958246 indicated the issue is not fixed yet.
May 21st, 2019 1:39pm
GetHuman2958246 indicated the issue is not fixed yet.
May 21st, 2019 1:45pm
GetHuman2958246 indicated the issue is not fixed yet.
May 21st, 2019 6:45pm
GetHuman2958246 indicated the issue is not fixed yet.
May 21st, 2019 6:46pm

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