Oh yes I've just found this part of the herm*s website which is somewhat useless I have...

GetHuman-daimenvw's customer service issue with Hermes.com from May 2019

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The issue in GetHuman-daimenvw's own words
Oh yes I've just found this part of the herm*s website which is somewhat useless I have to say can't find where to enter a tracking number so I can find a parcel live like you would've Amazon or anything like that can't call them because my network won't allow that sort of calls outside of my package and getting severely frustrated finished a ** hour night shift well and * hour night shift ready to go to sleep but getting somewhat frustrated and trying to get my parcel sorted it's gone to a previous address that property is being sold which have stated twice now and basically I don't know how to obtain my parcel and I sat here now for **** minutes maybe ** on my phone trying to resolve this issue I bought the item off somebody on Facebook and they basically posted it with yourselves with Hermes and well it's gone to a previous address for some reason the systems flagged up a previous address
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Hermes.com

Customer service issue
Reported by GetHuman-daimenvw
May 10th, 2019 - 2 mons ago
I have an issue with Hermes.com too
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Seen by 2 customers so far
Similar issue to 9459 others
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GetHuman-daimenvw started working on this issue
May 10th 10:06am