Hi. A parcel I dropped off for delivery on April **th seems to have been lost in the sy...

GetHuman-jannyr's Missing Item issue with Hermes.com from May 2019

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The issue in GetHuman-jannyr's own words
Find out what has happened to a parcel that hasn't been delivered to a customer ... Hi. A parcel I dropped off for delivery on April **th seems to have been lost in the system. Tracking number **************** shows that the parcel is at the Liverpool hub. I have tried ringing but they do not answer (notorious for this!)**I would like to know what happens next - will someone contact me? Will someone at the hub have the item if the address label*box is missing?
I can't seem to get any help. I sent two parcel to the same customer - one was delivered safely
Someone could let me know if the item has been lost at the Liverpool hub
Many years, never had a problem before.
Tracked the parcel. Asked the customer to track the parcel. Called Liverpool hub - no answer. Texted Hermes
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Hermes.com

Delivery
Missing Item issue
Reported by GetHuman-jannyr
May 9th, 2019 - 2 mons ago
I have an issue with Hermes.com too
Not resolved
Seen by 11 customers so far
Similar issue to 9308 others
0 customers following this
Timeline
GetHuman-jannyr started working on this issue
May 9th 9:52am
GetHuman-jannyr indicated the issue is not fixed yet.
May 9th 3:22pm
GetHuman-jannyr indicated the issue is not fixed yet.
May 9th 3:22pm
GetHuman-jannyr indicated the issue is not fixed yet.
May 10th 5:12pm
GetHuman-jannyr indicated the issue is not fixed yet.
May 16th 9:02pm