Firstly, my item took ** days from Collection to delivery, item weighed * kg so not sma...

GetHuman-lmae's customer service issue with Hermes.com from May 2019

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The issue in GetHuman-lmae's own words
Firstly, my item took ** days from Collection to delivery, item weighed * kg so not small and carryable. On arrival, the industrial strength polythene had rugged tears in the bottom, I presume because Myhermes employees decided to drag the package along floors. The item. Which was a bed topper. Was ruined because the dirt and dust that the package was dragged over penetrated into the fabric and memory foam. I am extremely disappointed that the topper is damaged. This collection and delivery has been nothing more than botched by myhermes and I have had to spend considerable time writing email messages about tracking problems, package not showing on system etc. The lates is that you cannot progress my complaint and compensation request because I am not send email messages from my. Registered email address, with myhermes which is *****@***.com, I have attempted to change it on the Hermes registration page, but won’t allow me to change as the email address that I now use is *****@***.com, it just. States this email address. Is. Being used. Yes, I know. It’s being used because it’s mine! This is so infuriating, can you please provide some assistance to resolve my issues. Thank you
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Hermes.com

Customer service issue
Reported by GetHuman-lmae
May 8th, 2019 - 2 mons ago
I have an issue with Hermes.com too
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Seen by 4 customers so far
Similar issue to 9166 others
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Timeline
GetHuman-lmae started working on this issue
May 8th 12:26pm
GetHuman-lmae indicated the issue is not fixed yet.
May 8th 2:22pm
GetHuman-lmae indicated the issue is not fixed yet.
May 8th 3:30pm