I have been back and forth with Hermes for a week. They said they lost my parcel. Howev...

GetHuman-estcole's customer service issue with Hermes.com from January 2019

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The issue in GetHuman-estcole's own words
I have been back and forth with Hermes for a week. They said they lost my parcel. However, today I got an email saying that they attempted delivery. They never left a calling card so I don't know if this is true. Plus they've lied about this before. Bit if a delivery was attempted that means that my parcel is not lost and that I can still retrieve it's contents, which I really need. Please help me to find out what's going on. ******************
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Hermes.com

Customer service issue
Reported by GetHuman-estcole
Jan 16th, 2019 - 9 mons ago
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GetHuman-estcole started working on this issue
Jan 16th 4:30pm