I am still waiting for a parcel to be delivered from Germany. The tracking status state...

GetHuman-steffli's customer service issue with Hermes.com from January 2019

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The issue in GetHuman-steffli's own words
I am still waiting for a parcel to be delivered from Germany. The tracking status states that they tried to deliver on Saturday **th of December but couldn’t locate the address. Since then (three days later) there’s been no attempt to re-deliver, no message, nothing and I have no idea where my parcel is amd who to contact to have it delivered. *The tracking number I received from the sender in Germany is ***************.
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Hermes.com

Customer service issue
Reported by GetHuman-steffli
Jan 15th, 2019 - 9 mons ago
I have an issue with Hermes.com too
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GetHuman-steffli started working on this issue
Jan 15th 4:54pm