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GetHuman-adamholl's customer service issue with Hermes.com from July 2018

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The issue in GetHuman-adamholl's own words
I was trying to get my parcel delivered but it hasn’t come ... I’ve had an email saying that my parcel (****************) has been left in an outbuilding at my address, but it’s not in any outbuildings as there is none and none of my neighbours have my parcel, no slip has been posted through the door either so may have been delivered to the wrong address
I still don’t have my parcel
I want a refund as my issue still hasn’t been resolved
I have an issue with Hermes.com too
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Hermes.com

Customer service issue
Reported by GetHuman-adamholl
Jul 25th, 2018 - 10 mons ago
I have an issue with Hermes.com too
Fixed
Seen by 26 customers so far
Similar issue to 196 others
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Items needed
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Billing address
Email address on the account (if applicable)
Timeline
GetHuman-adamholl started working on this issue
Jul 25th, 2018 5:30pm
GetHuman-adamholl indicated the issue is not fixed yet.
Jul 27th, 2018 6:48am
GetHuman-adamholl indicated the issue is not fixed yet.
Jul 27th, 2018 6:49am
GetHuman-adamholl indicated the issue is not fixed yet.
Jul 27th, 2018 6:51am
GetHuman-adamholl indicated the issue is not fixed yet.
Jul 27th, 2018 6:53am
GetHuman-adamholl indicated the issue is not fixed yet.
Jul 29th, 2018 7:02am
GetHuman-adamholl indicated the issue is not fixed yet.
Jul 29th, 2018 7:03am
GetHuman-adamholl indicated the issue is not fixed yet.
Jul 29th, 2018 7:04am
GetHuman-adamholl indicated the issue is not fixed yet.
Jul 29th, 2018 7:05am
GetHuman-adamholl indicated the issue is not fixed yet.
Jul 29th, 2018 7:05am
GetHuman-adamholl indicated the issue is not fixed yet.
Jul 29th, 2018 7:05am
GetHuman-adamholl indicated the issue is not fixed yet.
Jul 29th, 2018 7:05am