We are ordering furniture, the Coaster furniture * piece coffee table- warm light bourb...

GetHuman-ekampose's customer service issue with Hayneedle.com from September 2018

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The issue in GetHuman-ekampose's own words
Our billing address is **** West ***th St. cleveland, Ohio. That is also the same delivery address. I am trying to extend time to return items because I will be out of town for * weeks and won't be able to assemble the furniture in time. ... We are ordering furniture, the Coaster furniture * piece coffee table- warm light bourbon. It says it can be delivered on Mon. Sept **th. It says you allow ** days to return items , which would allow us to return it to you if there was a problem by Oct **, ****. We are going out of town at the beginning of October and will not be back til Oct.**th. Since we have to assemble it ourselves that will take more time and we have to inspect it to make sure everything is okay and not damaged. I'm requesting that you extend our time to return it for a full refund because we are going to be out of town for half of that timeframe. I would greatly appreciate you to give us until Nov.** or Nov.**. ****. Most businesses give at least ** days and even some others allow for ** days. I prefer that I don't receive it after I return home because I see your sale ends on Sept.**,****. I would really like to do business with your company and give you a good review. Also when I do return home I will be leaving again in a few days for a business trip and will be gone at least a week. Under these circumstances will you make an exception and let us have more time to return these items? If you would be so kind I'd like you to make a note in our contract agreement that you are allowing us to return these items at a later date, Nov.**, ****. I'd like to stipulate that because of the reasons I stated above. On that particular day, Sept. **,**** will someone need to be home for the delivery? Will I need to sign for it? Will I be given a window of time that it could be delivered or will it be anywhere from *am to *pm? I would appreciate you very much on responding as soon as you can since I am going out of town soon. I would hesitate to place an order now unless we can come to an agreement about extending the time to return the items. Thank you.**Sincerely,**Annmarie Coleman-Kamposek
I would be very happy if they allow me to return the items by Nov.**, **** for a full refund. I'd like the * extra weeks because I will be out of town for * weeks and at the moment you are only giving me ** days to return it. I'd like to give you my email address. It's *****@***.com**I would prefer that you answer my questions in an email because I am preparing for a presentation at my job which I need to address that now and in the next couple days.I would prefer not to order my items until I hear a response from one of your representatives
I am a first time customer and would like to buy additional items in the future if you will agree to extend the time to return these items if need be. I'm interested in buying another coffee table and end table that is over $ ***.**, a different model and design. I'm also looking to buy a wing chair to be by my fireplace which will also be a few hundreds of dollars extra. Do you sell bed mattresses too? I need to buy a full mattresses.
This is my first attempt and I'd like to come to an agreement because of the circumstances of me being out of town. It limits my time to assemble and inspect it for damages or if it's not really what I wanted.
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The item number is COA****
Customer service issue
Reported by GetHuman-ekampose
Sep 17th, 2018 - 3 years ago
Not resolved
Seen by 10 customers so far
Similar issue to 148 others
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GetHuman-ekampose started working on this issue
Sep 17th, 2018 2:19am