I have placed my first and probably my last order with Hayneedle. First, I never got an...

GetHuman1006277's customer service issue with Hayneedle.com from August 2018

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The issue in GetHuman1006277's own words
I have placed my first and probably my last order with Hayneedle. First, I never got an email saying my order was processing. I had to call to be told that it would soon arrive. It was advertised on the website as being a headboard for a FULL size bed. There was also one for twin and one for queen. I specifically hunted for one that was not a full*queen as I did not want one that was bigger than my full bed. It arrived and I soon realized that it was a full*queen headboard with an adjuster plate to suit each size. Assembling, it did not line up with my bedframe and I had to wire it to the frame. I would have considered returning it but once the leg extensions were in place, they would not come back out and therefore, would not fit back in the packaging. The frame is bigger than my full sized bed and as it is against a short wall, it looks undesirable. The frame itself is pretty but it is too big and I made a point of not wanting this to happen. As well, I then found this exact headboard on Wayfair for $** cheaper and THEY advertised it correctly...full*queen headboard. I wrote a complaint from your website yesterday and waited. No response, not even...we will get back to you. I did receive a survey and I filled it out...not very glowingly. Still no response. I am beyond disappointed with this purchase for more than one reason. It is wired to my bedframe, it is too big, and it is considerably more expensive than Wayfair. I looked for a long time to find what I thought was a headboard that was for a FULL size bed...NOT full*queen with adjuster plate. Oh, and while I am at it...the directions left a bit to be desired. There were * diagrams referred to and they were scattered on the page. Only Diagram * was labeled as such. It saddens me each time I walk into this bedroom. So disappointed and frustrated.
GetHuman1006277 did not yet indicate what Hayneedle.com should do to make this right.
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Customer service issue
Reported by GetHuman1006277
Aug 17th, 2018 - a yr ago
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GetHuman1006277 started working on this issue
Aug 17th, 2018 11:24pm