My son purchased some HP** ink for his HP **** because that is what the boxes say would...

GetHuman-drkistne's Technical Support issue with HP from October 2020

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Help with my HP issue
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The issue in GetHuman-drkistne's own words
My son purchased some HP** ink for his HP **** because that is what the boxes say would be the correct ink for his HP **** DeskJet. However, we are continuing to get an error message "Error incompatible ink cartridge on your printer". In our research we came upon a troubleshooting solution was to perform a printer regionalization to use the HP ** ink cartridges. We live in O'Fallon, Mo (USA) and this printer was purchased a few years back for my deceased mother-in-law at Walmart or Best Buy in Missouri (USA). Can someone PLEASE help us -- she had * black ink cartridges and * multi-color cartridges (HP** ink) that of course we cannot return to the store w*o receipts and who knows how long she had it before she passed away. Can ANYONE please help us out here -- thank you!!!

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HP

Technical Support issue
Reported by GetHuman-drkistne
Oct 3rd, 2020 - 2 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 5246 others
0 customers following this

Timeline

GetHuman-drkistne started working on this issue
Oct 3rd, 2020 5:39am