I noticed on my hp laptop a pre-installed program list and one on that list is somethin...

GetHuman-pomfran's customer service issue with HP from September 2020

9 views | 5304 similar | 0 following
Help with my HP issue

How did GetHuman-pomfran do it?

Waiting to hear how GetHuman-pomfran fixed the problem to share with other customers.
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-pomfran's own words
I noticed on my hp laptop a pre-installed program list and one on that list is something that is to fix problems by scanning everything in the machine. When the scan was done it gave a really long list of problems and errors and I clicked to repair them. It said it would take about ** to ** hours to fix so I accepted. After it was finished, the next morning, I could not believe what had happened to my Laptop. About half of my apps and shortcuts were gone and so were some of my downloaded programs that I had paid for were missing. I tried to do System Restore but it did not complete it and said that it made no changes . This is the worst computing experience I've ever had. Please help me to get it back to the way it was earlier. I really need help as I'm a ** year old disabled pensioner who isn't very tech literate and I really do need my laptop. It was suggested to me to try and reset the laptop to factory settings, but I'm not sure how to do that. Please help in which ever way you can, thank you.

GetHuman-pomfran did not yet indicate what HP should do to make this right.

How GetHuman-pomfran fixed the problem

We are waiting for GetHuman-pomfran to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common HP customer problems.
How Do I Make a Warranty Claim for My Hp Computer?Is it possible to get technical support from HP?How do I return my HP computer?How do I make a warranty claim for my HP computer?
Do you have a customer issue as well?
We can help you get HP's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having HP issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-pomfran fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-pomfran
Sep 30th, 2020 - 2 years ago
Seen by 9 customers so far
Similar issue to 5304 others
0 customers following this
Items needed
Order number
Billing address
Email address on account
Phone number on account


GetHuman-pomfran started working on this issue
Sep 30th, 2020 6:03pm
GetHuman-pomfran shared this issue with others over email
Sep 30th, 2020 6:09pm
GetHuman-pomfran indicated the issue is not fixed yet.
Sep 30th, 2020 10:16pm
GetHuman-pomfran indicated the issue is not fixed yet.
Oct 1st, 2020 10:58am
GetHuman-pomfran indicated the issue is not fixed yet.
Oct 3rd, 2020 5:06pm
GetHuman-pomfran indicated the issue is not fixed yet.
Oct 3rd, 2020 5:13pm
GetHuman-pomfran indicated the issue is not fixed yet.
Oct 3rd, 2020 5:53pm
GetHuman-pomfran confirmed the issue is fixed. Hooray!
Oct 12th, 2020 8:34pm

Moving? Compare and Schedule Free.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Talk to Us Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies