I noticed on my hp laptop a pre-installed program list and one on that list is somethin...

GetHuman-pomfran's customer service issue with HP from September 2020

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The issue in GetHuman-pomfran's own words
I noticed on my hp laptop a pre-installed program list and one on that list is something that is to fix problems by scanning everything in the machine. When the scan was done it gave a really long list of problems and errors and I clicked to repair them. It said it would take about ** to ** hours to fix so I accepted. After it was finished, the next morning, I could not believe what had happened to my Laptop. About half of my apps and shortcuts were gone and so were some of my downloaded programs that I had paid for were missing. I tried to do System Restore but it did not complete it and said that it made no changes . This is the worst computing experience I've ever had. Please help me to get it back to the way it was earlier. I really need help as I'm a ** year old disabled pensioner who isn't very tech literate and I really do need my laptop. It was suggested to me to try and reset the laptop to factory settings, but I'm not sure how to do that. Please help in which ever way you can, thank you.

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HP

Customer service issue
Reported by GetHuman-pomfran
Sep 30th, 2020 - 2 years ago
Fixed
Seen by 9 customers so far
Similar issue to 5304 others
0 customers following this
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Timeline

GetHuman-pomfran started working on this issue
Sep 30th, 2020 6:03pm
GetHuman-pomfran shared this issue with others over email
Sep 30th, 2020 6:09pm
GetHuman-pomfran indicated the issue is not fixed yet.
Sep 30th, 2020 10:16pm
GetHuman-pomfran indicated the issue is not fixed yet.
Oct 1st, 2020 10:58am
GetHuman-pomfran indicated the issue is not fixed yet.
Oct 3rd, 2020 5:06pm
GetHuman-pomfran indicated the issue is not fixed yet.
Oct 3rd, 2020 5:13pm
GetHuman-pomfran indicated the issue is not fixed yet.
Oct 3rd, 2020 5:53pm
GetHuman-pomfran confirmed the issue is fixed. Hooray!
Oct 12th, 2020 8:34pm

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