I bought this pc from a friend and I haven't been able to download any apps of any kind...

GetHuman2232273's customer service issue with HP from February 2019

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The issue in GetHuman2232273's own words
I bought this pc from a friend and I haven't been able to download any apps of any kind. I have tried download download manager and several other drivers with no success. All these apps and drivers etc have been done with ease in the past. I have always purchased both new and used HP pcs and products and have been very happy. I jumped on the opportunity to own this pavilion entertainment center but it has resulted in a very frustrating experience as I am not able to perform even the most simple task nor employ what have always been easy access features that normally are already available on each pc I have acquired in the past ** years*I am hoping your support team would be able to keep it simple and just give me what advice I need to be able to get dvd driver etc installed. I have never had an hp pc that would not allow me to simply put in a disc and watch a movie or listen to music. Play store apps that everyone downloads will not install. Each time it tells me the page is not available even when using very high speed dsl. Please, please help me
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HP

Customer service issue
Reported by GetHuman2232273
Feb 18th, 2019 - 8 mons ago
I have an issue with HP too
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Seen by 2 customers so far
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Timeline
GetHuman2232273 started working on this issue
Feb 18th 2:08pm