I have successfully installed a brand new HP OfficeJet **** printer. I am able to prin...

GetHuman-pgainey's customer service issue with HP from October 2018

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The issue in GetHuman-pgainey's own words
I have successfully installed a brand new HP OfficeJet **** printer. I am able to print copies, and I am able to scan items. I assume the fax will operate also, although I have not tried to fax. My issue is not with the operation of the printer itself, but the problem is the display screen on the front of the printer. All that I can do is choose the language. The "Home" button is NOT available, nor is the "HELP" button available* therefore, the screen does not reflect all of the available options (Copy, Scan, Fax, etc.). If I am not able to get appropriate help with my new printer, I will have no choice but to uninstall the printer and return it to Walmart for a refund. I would like to talk with someone by telephone who to see if this issue could be resolved. Please provide me a name and telephone number, so that I can contact a knowledgeable HP individual who can help me with this matter.
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Customer service issue
Reported by GetHuman-pgainey
Oct 11th, 2018 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 2193 others
0 customers following this
Timeline
GetHuman-pgainey started working on this issue
Oct 11th, 2018 5:09pm