Hi HP *Many thanks for your recent cashback payment. - your help was much appreciated i...

GetHuman1312122's customer service issue with HP from October 2018

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The issue in GetHuman1312122's own words
Hi HP *Many thanks for your recent cashback payment. - your help was much appreciated in completing the necessary forms. *My Instant ink Ac No. ***********Can I raise one other outstanding issue When i purchased my Envy printer **** it came with an offer of * months instant Ink ( this was a major factor as to why this printer was purchased). The instore staff at Currys where a little unsure as to how the * months free allocation was received but thought it would be via a pre paid card which probably be inside the packaging. There was a card included which was duly included in the registering* enrollment process but on reviewing my account I can see that I will be paying for 'instant ink' wef the *nd Feb which means I only have been allocated * months free ink as opposed to the expected * months. Can you tell what I need to do to update my account so that it reflects the full * months allocation.
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HP

Customer service issue
Reported by GetHuman1312122
Oct 10th, 2018 - a mon ago
I have an issue with HP too
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Seen by 1 customer so far
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Timeline
GetHuman1312122 started working on this issue
Oct 10th 9:59pm