I just bought the hp **.*"**M-BW****DX, I can not get the windows hello fingerprint rea...

GetHuman989269's customer service issue with HP from August 2018

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The issue in GetHuman989269's own words
I just bought the hp **.*"**M-BW****DX, I can not get the windows hello fingerprint reader to work. I called a couple days ago, hp customer support. The representative would only help if I signed up for a program of support, one year commitment, $** up front and $**.*** per month. *This is my third hp laptop. I have been a loyal customer, spent about twice as much money that was in my budget and I feel so let down that there is no concern at hp to provide assistance, an explanation so that a customer might be happy with their hp equipment. I am sorry and regret this purchase. Before purchasing this laptop, I had brought home a dell laptop. Their customer service offered their assistance, (with not trying to get me to go to their website to help myself rather than "bothering" someone for help) and really helped me get the laptop set up and answered all of my questions.*Yes, I need help from someone, but I guess this has also, moreso turned into a complaint. I just spent $**** and can not get assistance from the company that made this laptop. As I said, I regret my purchase.
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HP

Customer service issue
Reported by GetHuman989269
Aug 14th, 2018 - a yr ago
I have an issue with HP too
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Seen by 6 customers so far
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Timeline
GetHuman989269 started working on this issue
Aug 14th, 2018 6:00am