My Tax Pro is unable to see the documents I loaded on myaccount*h&rblock.com. What num...
GetHuman5061537's customer service issue with H&R Block from July 2020
Help with my H&R Block issue
The issue in GetHuman5061537's own words
My Tax Pro is unable to see the documents I loaded on myaccount*h&rblock.com. What number can I call to troubleshoot?
GetHuman5061537 did not yet indicate what H&R Block should do to make this right.
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How GetHuman5061537 fixed the problem
I was on my own to get this fixed. Luckily when I called the Tax Pro back and asked if he could check to see if he could now see my documents, he was willing to try. When he still couldn't see them, I asked if it could be due to how he was searching. He was searching for my husband by name - but not knowing it mattered, I had created the H&R account under my name. Also I had assumed that the Tax Pro could see my account but not my documents when he wasn't even finding the account.
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