My Tax Pro is unable to see the documents I loaded on myaccount*h&rblock.com. What num...

GetHuman5061537's customer service issue with H&R Block from July 2020

Help with my H&R Block issue
The issue in GetHuman5061537's own words
My Tax Pro is unable to see the documents I loaded on myaccount*h&rblock.com. What number can I call to troubleshoot?

GetHuman5061537 did not yet indicate what H&R Block should do to make this right.

How GetHuman5061537 fixed the problem
I was on my own to get this fixed. Luckily when I called the Tax Pro back and asked if he could check to see if he could now see my documents, he was willing to try. When he still couldn't see them, I asked if it could be due to how he was searching. He was searching for my husband by name - but not knowing it mattered, I had created the H&R account under my name. Also I had assumed that the Tax Pro could see my account but not my documents when he wasn't even finding the account.
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H&R Block

Customer service issue
Reported by GetHuman5061537
Jul 13th, 2020 - 2 months ago
Fixed
GetHuman5061537 shared how to fix
Seen by 7 customers so far
Similar issue to 6664 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number

Timeline

GetHuman5061537 started working on this issue
Jul 13th 8:46pm
GetHuman5061537 confirmed the issue is fixed. Hooray!
Jul 14th 6:38pm
GetHuman5061537 confirmed the issue is fixed. Hooray!
Jul 14th 6:38pm
GetHuman5061537 confirmed the issue is fixed. Hooray!
Jul 14th 6:40pm