I got a letter from the IRS saying my refund was reduced by $*** because of an error on...
GetHuman-cardibug's Software Problem issue with H&R Block from May 2019
Help with my H&R Block issue
First: share to improve GetHuman-cardibug's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-cardibug may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman-cardibug's own words
I got a letter from the IRS saying my refund was reduced by $*** because of an error on child tax credit. I used the software to file my return. I stopped in my local branch for a *nd look. I was told their calculations were slightly different than mine, but I was correct about the issue of the child tax credit. I then called the IRS who was able to explain to me exactly what happened. She said that because the refunds must come out in a certain order (refundable before non-refundable) that I didn't use all of my residential energy credit carryover, and that was the reason for the difference. However, the software and the person who did the *nd look seem to think otherwise. So my question is *) who is right? *) if the IRS is right, what will happen next year when the software thinks I used up all of my residential energy credit?
GetHuman-cardibug did not yet indicate what H&R Block should do to make this right.
I have an issue with H&R Block too
How GetHuman-cardibug fixed the problem
We are waiting for GetHuman-cardibug to fix the problem and share the solution with the rest of us customers.
Please help with my H&R Block issue
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common H&R Block customer problems.
We can help you get H&R Block's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.