Hi, I am having issues filing my state taxes. The software wants my wifes AGI, which do...

GetHuman-svrieze's customer service issue with H&R Block from March 2019

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The issue in GetHuman-svrieze's own words
Hi, I am having issues filing my state taxes. The software wants my wifes AGI, which doesn't exist since she hasn't files taxes before, ever. She just immigrated last year on the **th of Dec ****. Started working in March ****. So there is no need to file **** taxes. I am trying to print and mail the state taxes, because it says I can't file without an AGI or PIN. It is not letting me continue, even though it says I need to continue in the software. Please help me figure this out. My federal seems to have been submitted. If its possible to not submit it I may try going to an actual person, since my situation is unique. I wouldn't want to file twice and pay twice. Thanks!
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H&R Block

Customer service issue
Reported by GetHuman-svrieze
Mar 26th, 2019 - a mon ago
I have an issue with H&R Block too
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GetHuman-svrieze started working on this issue
Mar 26th 2:23pm