I visited **** RT ** E Tom's River NJ ***** office on *** and had my taxes done by LETT...

GetHuman2470726's customer service issue with H&R Block from March 2019

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The issue in GetHuman2470726's own words
I visited **** RT ** E Tom's River NJ ***** office on *** and had my taxes done by LETTA THOMPSON. **I check my status on my refund today ****, to find out my info can't be found in the IRS system. **I call H and R block and speak to man who informs me that LETTA never sent my file to the IRS and that it was sitting in their system open. *No one thought to call me? *I had to be the one to call after *** days? *The man helping me did not say sorry or apologize for anything ONCE. **I want this fixed by getting a partial refund of some of the most RIDICULOUSLY EXPENSIVE FEES I GOT CHARGED. IM A ** YEAR OLD WHO HAD TO PAY $**** IN FEES JUST TO GET MY **** TAXES DONE! **this is UNACCEPTABLE and I will not be returning next year if this isn't resolved. Terrible service.
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H&R Block

Customer service issue
Reported by GetHuman2470726
Mar 13th, 2019 - 5 mons ago
I have an issue with H&R Block too
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Seen by 2 customers so far
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GetHuman2470726 started working on this issue
Mar 13th 1:59pm