I just filed my taxes with you and paid the fee, but I wanted to say the pricing practi...

GetHuman-lexkbobr's customer service issue with H&R Block from March 2019

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I just filed my taxes with you and paid the fee, but I wanted to say the pricing practices are a bit deceptive, even with the new upfront pricing policy in place. I had one other source of income, so I was charged in the $** price tier for having a "complex" tax return (it was only a W* and one other item). But then, I was charged ANOTHER $*** for the actual other source of income (self employment income under $*,***). The agent literally only had to type one more number than a simple W* filing and the price went from $** to $***.**Essentially, I was charged extra TWICE for having one other source of income. I don't mind the $** fee, but charging me an additional $*** when I've already been charged for having a "complex" tax filing is a bit insulting and entirely unnecessary. I brought it up to my preparer, but he doesn't have any power over pricing practices.**My ideal resolution would be a refund of that $*** upcharge. Otherwise, I am definitely going with TurboTax next year.**Thank you for your time.
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H&R Block

Customer service issue
Reported by GetHuman-lexkbobr
Mar 12th, 2019 - 5 mons ago
I have an issue with H&R Block too
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GetHuman-lexkbobr started working on this issue
Mar 12th 11:26pm