In addition to emailing me about the status of my completed tax return, this year you a...
GetHuman-carlxgoo's customer service issue with H&R Block from March 2019
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The issue in GetHuman-carlxgoo's own words
In addition to emailing me about the status of my completed tax return, this year you also started TEXTING me with the same information. I NEVER gave you permission to text me. And after ** minutes of searching on your site and within my account, it is clear that you do not allow any contact settings to be changed. Therefore, I was forced to block your number on my phone. *This year I feel extremely disappointed with my H&R experience generally, and I will probably be switching to another service next year. There are too many dead ends in the preparation process (for example, with depreciation of office equipment, where information is requested that is extraordinarily difficult to find on your own and the help items are completely useless). I also feel like you are unduly pressuring me throughout the process to upgrade my service to Pro review for an additional $**, when I already paid you nearly $*** to file my taxes, which is too high. To have you send me unwanted text messages on top of everything else is the last straw.
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