I am writing to complain about my recent tax preparation through your office located at...

GetHuman2324782's customer service issue with H&R Block from February 2019

3 views
 | 
8849 similar
 | 
0 following
Help with my H&R Block issue
Next: our robot will wait on hold for GetHuman2324782 to get a H&R Block rep on the line!
Always use the GetHuman Phone tocall H&R Block. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2324782's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2324782 may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman2324782's own words
I am writing to complain about my recent tax preparation through your office located at Towers Mall in Roanoke, VA. On *******, I had my taxes prepared with the anticipation that they could be filed electronically online. After I left the office, the preparer called and said that the IRS had rejected my filing due to the fact that my ex spouse (as of *******) had previously file as “married, filing separately”. I was told that my taxes would have to be mailed in via USPS. Although I am not blaming Block for the acts of my former spouse, I was not told why my tax papers could not be refilled electronically. But this was not the end of my dissatisfaction with your services.*A few days later, I received a message saying that I needed to come back to the office with the originals of my W-*s because copies could not be used. Please understand that I work ** minutes away from my home. I leave at * a.m. in the morning and am often late getting home. I was finally able to get back into the Block office Tuesday evening with the W-* forms requested. The preparer assured me that she had everything she needed to mail my return out on ****. *Yesterday morning, in checking my phone messages on my way to work, the preparer had called again, saying that I needed to come BACK to the Block office and sign my tax forms. Needless to say, I was seething.*I was counting on getting an expedient filing and return of roughly *,*** dollars from my federal taxes. Instead, I am looking at * weeks of waiting. I am not blaming the actions of my ex on Block, but I am extremely upset over the additional delays that were caused by extra trips to your office and the lack of information why I had to file all of my taxes as hard copies. Yes, I did ask why, but was only told that it was the result of my former spouse’s filing status not matching my status for ****. *I am asking for a refund of my preparation fees for this year. I have used HRB many times over the past years and have never received such shoddy service.
GetHuman2324782 did not yet indicate what H&R Block should do to make this right.
I have an issue with H&R Block too
How GetHuman2324782 fixed the problem
We are waiting for GetHuman2324782 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get H&R Block's attention and get better help faster. Tap below to get started.
Having H&R Block issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2324782 fixes it.
This email address isn't valid

H&R Block

Customer service issue
Reported by GetHuman2324782
Feb 28th, 2019 - 3 mons ago
I have an issue with H&R Block too
Not resolved
Seen by 3 customers so far
Similar issue to 8849 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2324782 started working on this issue
Feb 28th 12:21pm