I am writing to complain about my recent tax preparation through your office located at...
GetHuman2324782's customer service issue with H&R Block from February 2019
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The issue in GetHuman2324782's own words
I am writing to complain about my recent tax preparation through your office located at Towers Mall in Roanoke, VA. On *******, I had my taxes prepared with the anticipation that they could be filed electronically online. After I left the office, the preparer called and said that the IRS had rejected my filing due to the fact that my ex spouse (as of *******) had previously file as “married, filing separately”. I was told that my taxes would have to be mailed in via USPS. Although I am not blaming Block for the acts of my former spouse, I was not told why my tax papers could not be refilled electronically. But this was not the end of my dissatisfaction with your services.*A few days later, I received a message saying that I needed to come back to the office with the originals of my W-*s because copies could not be used. Please understand that I work ** minutes away from my home. I leave at * a.m. in the morning and am often late getting home. I was finally able to get back into the Block office Tuesday evening with the W-* forms requested. The preparer assured me that she had everything she needed to mail my return out on ****. *Yesterday morning, in checking my phone messages on my way to work, the preparer had called again, saying that I needed to come BACK to the Block office and sign my tax forms. Needless to say, I was seething.*I was counting on getting an expedient filing and return of roughly *,*** dollars from my federal taxes. Instead, I am looking at * weeks of waiting. I am not blaming the actions of my ex on Block, but I am extremely upset over the additional delays that were caused by extra trips to your office and the lack of information why I had to file all of my taxes as hard copies. Yes, I did ask why, but was only told that it was the result of my former spouse’s filing status not matching my status for ****. *I am asking for a refund of my preparation fees for this year. I have used HRB many times over the past years and have never received such shoddy service.
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