I am a hired tax associate with Block, California Central Division, Fillmore, and I wan...
GetHuman2223612's customer service issue with H&R Block from February 2019
Help with my H&R Block issue
Next: our robot will wait on hold for GetHuman2223612 to get a H&R Block rep on the line!
Always use the GetHuman Phone tocall H&R Block. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2223612's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2223612 may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman2223612's own words
I am a hired tax associate with Block, California Central Division, Fillmore, and I want the top persons of Block to know that in my experience, at least, this company does NOT prepare its employees WHATSOEVER. From the time of my hire date, **-*-**, I ran into one issue after another in ALL of the processes of my hiring, training, certification, and PTIN assimilation, due to your internal hiccups and blocks. And I was the one who had to continually follow up on every issue to get it resolved, rather than the managers being proactive. These issues were not resolved until ******!!! Then once in the office, I was left to figure out everything internal for myself, several times having to call someone for direction on what to do for a particular page or particular situation that arose in the session - with client sitting right there! There's been no hands-on training whatsoever, and your online training is not sufficient for the many individual unique nuances that may come along. No one should ever be placed in an office to serve clients alone without first having trained in office with someone beyond first year. This entire office is first-year preparers left to figure everything out on their own as they go along. And the clients see us asking one another and each of us not knowing the answers! It's the company name that suffers when clients walk out thinking that the preparer*s don't know what they're doing, and clients have walked out, and I would have too if it had been me on the other side of that desk. It's ridiculous. In addition, there are many errors in your classroom ebook materials, and I continually had to bring them to the attention of my instructor so that he could alert the class and give them the correct information (exams too!)
GetHuman2223612 did not yet indicate what H&R Block should do to make this right.
I have an issue with H&R Block too
How GetHuman2223612 fixed the problem
We are waiting for GetHuman2223612 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.