I am a hired tax associate with Block, California Central Division, Fillmore, and I wan...

GetHuman2223612's customer service issue with H&R Block from February 2019

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The issue in GetHuman2223612's own words
I am a hired tax associate with Block, California Central Division, Fillmore, and I want the top persons of Block to know that in my experience, at least, this company does NOT prepare its employees WHATSOEVER. From the time of my hire date, **-*-**, I ran into one issue after another in ALL of the processes of my hiring, training, certification, and PTIN assimilation, due to your internal hiccups and blocks. And I was the one who had to continually follow up on every issue to get it resolved, rather than the managers being proactive. These issues were not resolved until ******!!! Then once in the office, I was left to figure out everything internal for myself, several times having to call someone for direction on what to do for a particular page or particular situation that arose in the session - with client sitting right there! There's been no hands-on training whatsoever, and your online training is not sufficient for the many individual unique nuances that may come along. No one should ever be placed in an office to serve clients alone without first having trained in office with someone beyond first year. This entire office is first-year preparers left to figure everything out on their own as they go along. And the clients see us asking one another and each of us not knowing the answers! It's the company name that suffers when clients walk out thinking that the preparer*s don't know what they're doing, and clients have walked out, and I would have too if it had been me on the other side of that desk. It's ridiculous. In addition, there are many errors in your classroom ebook materials, and I continually had to bring them to the attention of my instructor so that he could alert the class and give them the correct information (exams too!)
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H&R Block

Customer service issue
Reported by GetHuman2223612
Feb 16th, 2019 - 8 mons ago
I have an issue with H&R Block too
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GetHuman2223612 started working on this issue
Feb 16th 8:09pm