My name is Lillian McIsaac. I just dropped off my taxes at your establishment located a...
GetHuman2219374's customer service issue with H&R Block from February 2019
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The issue in GetHuman2219374's own words
My name is Lillian McIsaac. I just dropped off my taxes at your establishment located at ***** Des Moines Mem Dr S. Never have I received such low rate customer service by the receptionist. First, she did not know what forms I needed to fill & had to ask the Tax Preparer, Michael. I filled out the paperwork that he instructed me to, handed them to her & she said I filled out the wrong forms. I stated this is the form he said to fill out & she began to debate w* me stating "It is not." Frustrated, I asked her what form should I fill out so, I can get out of your hair. So, she gives me the drop off form. I handed her my W*, so she can take the docs needed. She said, "you should know what docs are needed!" I then asked her to get the man who was helping her before. She said, "don't you see he just went back with a client!" Begrudgingly, she went back to get him. He told me the forms I needed to give to him. I expressed to him my concern about the receptionist not knowing this information. All the while this harsh mouthed employee stating I should know! I turned to Michael again & said, "I have been working in customer svc for yrs & have been a H&R Block customer for a longtime." "Never have I encountered one of your workers escalating an argument instead of diffusing". I turned to her & said the same. Meanwhile, she continued to demine me for being novice to the process. I walkout feeling as though I chose the wrong place to take my taxes to! I firmly believe her actions were unprofessional & she should not be working or representing H&R Block!
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