The site printer was out of service and had been for days while waiting for a replaceme...

GetHuman-its_mee_'s customer service issue with H&R Block from February 2019

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The issue in GetHuman-its_mee_'s own words
The site printer was out of service and had been for days while waiting for a replacement printer. This resulting in customers waiting *-* days for a printer copy of their return. For this kind of business and during the busiest time of year* tax season I would think that replacing non-working equipment especially as important as a printer would be a “high priority”.*I am now required to wait a few days for mine, along with other customers who have had there taxes done to have our files printed at another location and returned to our office. Then after this is complete we will be notified to pick up our return. My preparer was very professional but appeared to be embarrassed over this situation* process and I felt bad for her. I feel this is very unprofessional and ridiculous considering the fee we pay for this service. We have been comfortable coming to H & R Block for many years, this is very disappointing.
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H&R Block

Customer service issue
Reported by GetHuman-its_mee_
Feb 14th, 2019 - 8 mons ago
I have an issue with H&R Block too
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Feb 14th 10:48pm