I was preparing to file. Click, click, entered my state payment. Click to file. "You mu...

GetHuman2157510's customer service issue with H&R Block from February 2019

5558 similar
0 following
Help with my H&R Block issue
Next: our robot will wait on hold for GetHuman2157510 to get a H&R Block rep on the line!
Always use the GetHuman Phone tocall H&R Block. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2157510's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2157510 may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman2157510's own words
I was preparing to file. Click, click, entered my state payment. Click to file. "You must update before you file" ok update software. Go back in to file and wants me to pay again for the state. I tried chat, no service. I called, on hold ** minutes. Rep would not listen to what my problem was. Said I had not paid the $**.** then said, you know you have to pay to file your state too. I tried to explain several times that I had paid already. That the charge was pending in my credit card account. The $**.**. So now, in order to file, I had to pay the $**.** again. Both charges are pending on my credit card. I am very upset about this. Especially that the rep would not listen to what I was saying. Chat was useless, it was not picked up in over ** minutes. Service *****. I won't use HRB next year. I want my money back.
GetHuman2157510 did not yet indicate what H&R Block should do to make this right.
I have an issue with H&R Block too
How GetHuman2157510 fixed the problem
We are waiting for GetHuman2157510 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get H&R Block's attention and get better help faster. Tap below to get started.
Having H&R Block issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2157510 fixes it.
This email address isn't valid

H&R Block

Customer service issue
Reported by GetHuman2157510
Feb 7th, 2019 - 3 mons ago
I have an issue with H&R Block too
Not resolved
Seen by 3 customers so far
Similar issue to 5558 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman2157510 started working on this issue
Feb 7th 8:26pm