Sent t ok niles Illinois office * times with no response!!!*Alison,*I'm writing to voic...

GetHuman-bbabz's customer service issue with H&R Block from February 2019

3 views
 | 
5476 similar
 | 
0 following
Help with my H&R Block issue
Next: our robot will wait on hold for GetHuman-bbabz to get a H&R Block rep on the line!
Always use the GetHuman Phone tocall H&R Block. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman-bbabz's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-bbabz may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman-bbabz's own words
Sent t ok niles Illinois office * times with no response!!!*Alison,*I'm writing to voice my extreme displeasure with my experience last evening. First of all, I made an appointment for *:** with YOU back in December. I came in around *:** for my appointment. I was not even greeted or asked if anyone could help me. I saw one woman peek her head out from a back room. There was one girl in the waiting room. Around *:** Laura came out from her appointment and I was finally acknowledged. She said she would be my preparer and would be with me in ** minutes. I did not make my appointment with HER!! Finally at *:**, ** minutes after my appointment time, she came to get me. That's when it got even worse!!! She started asking questions, etc. I could barely understand her to begin with. She seemed like she hadn't a clue what she was doing. I did have * w*'s, but that's her job!! I had to tell her about * times about something she missed. I have always done my own taxes, but really wanted to get the RAL. I got the emerald card back in December with you. So, after her struggling for almost * hours, she came up with an amount, which was very low. I said I did not agree and did not want to file at that point. I did not feel at all confident with her preparation. I walked out quite upset with the whole experience. I went home and did it myself in about ** minutes. The only problem is I don't have the RAL or a way to pay off my advance. I won't get my refund until the end of February because of my tax credits I claimed. I did check the apply the refund to my emerald card. How will that work now? I can't pay off my advance until I get my refund. I will never come back to that office with such unqualified people!!*Thank you for your time.*Barbara Blaski *Show quoted text
GetHuman-bbabz did not yet indicate what H&R Block should do to make this right.
I have an issue with H&R Block too
How GetHuman-bbabz fixed the problem
We are waiting for GetHuman-bbabz to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get H&R Block's attention and get better help faster. Tap below to get started.
Having H&R Block issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-bbabz fixes it.
This email address isn't valid

H&R Block

Customer service issue
Reported by GetHuman-bbabz
Feb 7th, 2019 - 3 mons ago
I have an issue with H&R Block too
Not resolved
Seen by 3 customers so far
Similar issue to 5476 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman-bbabz started working on this issue
Feb 7th 12:39pm