Amended Return Amount Different - But H and R Block software saying $* difference

GetHuman-evanssa's customer service issue with H&R Block from February 2019

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The issue in GetHuman-evanssa's own words
File an amended return - and get the higher return amount. ... My amended return amount is higher than my original amount - yet H and R block is saying my refund will be $*. Please help me understand or fix this issue.
I want my return amount to be correct so that I can receive all of my money back.
I have filed my taxes with this company for almost a decade and this is the first time my return amount is not equal to the number showing on the screen.
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H&R Block

Customer service issue
Reported by GetHuman-evanssa
Feb 6th, 2019 - 4 mons ago
I have an issue with H&R Block too
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Seen by 23 customers so far
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GetHuman-evanssa started working on this issue
Feb 6th 5:49pm