H&R Block Customer FAQ

There could be several reasons why you're unable to withdraw cash from your Emerald Card at an ATM. It could be due to a daily limit that has been exceeded, insufficient funds in your account, or an issue with the ATM itself. It's also important to note that not all ATMs accept the H&R Block Emerald Card. Make sure you're using an ATM that accepts Mastercard. If you're still experiencing difficulties, it might be due to a temporary hold or issue with your account, which would need resolution from H&R Block. Always remember, it is crucial to keep track of your balance to avoid inadequate fund situation.

H&R Block strives to make sure your taxes are done right. However, if you are unhappy with the service you received, you can file a complaint directly with H&R Block. Contact your local office or the tax professional who assisted you and explain the situation. If you can't get resolution through this channel, escalate your complaint to a district or regional manager. H&R Block takes client feedback very seriously and will work to resolve any issues you may have with your taxes. Please note, H&R Block also offers a Guarantee that may cover any interest and penalties that result from a preparer's error.

We're sorry to hear about your issue. Unfortunately, once your tax refund is issued by the IRS and sent to an incorrect card, H&R Block doesn't have the ability to redirect or transfer it to a different card. The best course of action would be to contact the card provider or financial institution where the incorrect card is registered to see if they can assist. Please remember for future filings to carefully check your account information to ensure it is correct.

If you need a copy of your tax return, you can access it through your MyBlock account if you used H&R Block's online services. If you used an office location, you should return to that specific office to request a copy. Keep in mind that fees may apply for this service. If you can't get to the original office, you can request a copy by mail from the IRS. Please note that it will take time to receive and there may be fees attached to this service as well. As a rule, always keep your own copies of tax returns for future reference.

We're sorry to hear about your situation. If you used H&R Block's tax preparation services and chose to receive your refund on a prepaid debit card but have yet to see any funds, it could be due to several reasons. It's possible your refund is still being processed by the IRS, the amount was applied to a past due obligation, or there could be an issue with the card itself. As we currently don't have access to personal data, we recommend checking the IRS' "Where’s My Refund?" tool to verify the status of your refund. Or reach out to the financial institution that issued the prepaid debit card for assistance. Your privacy and satisfaction are very important to us!