I log into my account successfully but system will not identify me correctly. Multiple...

GetHuman-gsummars's customer service issue with H&R Block from January 2019

Help with my H&R Block issue
Tip from another customer
You will need to contact your employer to get a duplicate W-2.
The issue in GetHuman-gsummars's own words
I log into my account successfully but system will not identify me correctly. Multiple tries. Desperate to get W*, **** & copy of filing documents for ****. Real Estate loan application. ISR transcript will not let me download the W* & **** via download. Must fill out form and mail, not acceptable time frame. Need asap
GetHuman-gsummars did not yet indicate what H&R Block should do to make this right.
I have an issue with H&R Block too
How GetHuman-gsummars fixed the problem
Nothing was fixed. No one called as indicated. The system will not identify me even though I have entered correct info. What would normally take ** minutes this now going on * days while other buyers are making offers. I Iost my home in a wildfire & need past tax records from Block to finish my application. What I need is live help to fix the idenity issue so I can get logged in to download for my re broker. Pitiful dervice
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H&R Block

Customer service issue
Reported by GetHuman-gsummars
Jan 16th, 2019 - a mon ago
I have an issue with H&R Block too
GetHuman-gsummars shared how to fix
Seen by 6 customers so far
Similar issue to 3166 others
0 customers following this
Items needed
Social Security Number
Email on Account
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
GetHuman-gsummars started working on this issue
Jan 16th 7:20am
GetHuman-gsummars confirmed the issue is fixed. Hooray!
Jan 16th 7:20am