I'm trying to get a copy of a **** on the website. I log in and had issues confirming i...

GetHuman1910133's customer service issue with H&R Block from January 2019

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The issue in GetHuman1910133's own words
I'm trying to get a copy of a **** on the website. I log in and had issues confirming identity. I called to have it reset because its case sensitive but of the * questions I had to answer, two of them did not pertain to me and now I cannot confirm identity and it will not let my try again. Please have someone look into this matter immediately. I have spend more time on this than necessary and I need this paperwork soon. Thank you.************Annemarie Humble
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H&R Block

Customer service issue
Reported by GetHuman1910133
Jan 6th, 2019 - a mon ago
I have an issue with H&R Block too
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Seen by 1 customer so far
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Timeline
GetHuman1910133 started working on this issue
Jan 6th 8:10pm