Assistance with purchased software and need of state system. For ** years my purchase...

GetHuman-johnlemi's customer service issue with H&R Block from January 2019

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GetHuman Phone call #1 (4 mons ago)
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The issue in GetHuman-johnlemi's own words
Assistance with purchased software and need of state system. For ** years my purchase has been federal * state for around $**-$**. Some how this year the link I clicked to purchase I thought was federal * state but I am now realizing it wants me to pay for the state of around $** on top of the $** I already spent. This is *x my normal purchase price and sales of your deluxe federal * state is between $** and $**. Please help.
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H&R Block

Customer service issue
Reported by GetHuman-johnlemi
Jan 5th, 2019 - 4 mons ago
I have an issue with H&R Block too
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Seen by 5 customers so far
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Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman-johnlemi started working on this issue
Jan 5th 12:50am
GetHuman-johnlemi confirmed the issue is fixed. Hooray!
Jan 5th 2:10pm