I filed my **** taxes with H&R block and they were done incorrectly and now I have very...

GetHuman-evanrine's customer service issue with H&R Block from December 2018

33 views | 2666 similar | 0 following
Help with my H&R Block issue
Next: our robot will wait on hold for GetHuman-evanrine to get a H&R Block rep on the line!
Always use the GetHuman Phone to call H&R Block. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
First: share to improve GetHuman-evanrine's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-evanrine may need:
Social Security Number, Email on Account, Password, Prior Year AGI, Home Address, Name of Account Holder, and Phone Number
The issue in GetHuman-evanrine's own words
I filed my **** taxes with H&R block and they were done incorrectly and now I have very little "help" from H&R Block to resolve the issue. I originally filed at the **** Johnston St, Lafayette, LA location with Ms. Jennifer. This year I received a cp**** from the IRS that was stating I owe $****. One issue is that I have a **** misc that was originally incorrectly labeled as non-employee compensation when it should have been marked as other income so that it did not appear as self employed compensation, which it was not. This issue was more of a misunderstanding with the IRS because they received the copy that was originally sent and the new copy that Jennifer told me to get from the company that I received the **** misc from. The bigger issue is that the IRS is stating that I was not eligible for education credits or the american opportunity credit after I was told by Jennifer that I was due to me being in school for the **** tax year. She said this even though my **** ****T showed no amount because I paid for the **** school year in ****. When I emailed her to get help resolving the issue, she was not available due to it not being tax season and she referred me to somebody else at H&R Block in the state I had moved to. When I went to get help there, I was told I would have to pay $** for her to send a letter to the IRS that may or may not resolve the issue. I refused and received help from somebody else at the Lafayette location. Although more helpful than the other * employees, I was only given advice on what I could do rather than having the issue resolved. I followed the advice and sent a letter to the IRS, which I did not receive any word back on until December **, saying I now owe $****. I paid over $*** to get my taxes done at H&R Block to ensure that there would be no issues, and if there were any issues, that I would have nothing to worry about because H&R Block would be there to resolve the issue. Instead, my taxes were done incorrectly, I am now told I owe $**** for a tax year in which I was a student and only made around $**,*** for the year, and am alone against the IRS. I want H&R Block to take responsibility for their errors and pay the penalty or at least handle the issue on my behalf with the IRS.

GetHuman-evanrine did not yet indicate what H&R Block should do to make this right.

How GetHuman-evanrine fixed the problem

We are waiting for GetHuman-evanrine to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get H&R Block's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having H&R Block issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-evanrine fixes it.
This email address isn't valid

H&R Block

Customer service issue
Reported by GetHuman-evanrine
Dec 27th, 2018 - 4 years ago
Not resolved
Seen by 33 customers so far
Similar issue to 2666 others
0 customers following this


GetHuman-evanrine started working on this issue
Dec 27th, 2018 3:02pm

Moving? Compare and Schedule Free.

Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! Get a better deal on all your services in 1 call, and let us make scheduling easy for you.

Call Now: 888-959-6783Our concierge is unaffiliated and therefore able to compare deals (and schedule) across many companies