I keep getting locked out of my account saying I have wrong password but I can't change...

GetHuman-vetesy_'s customer service issue with H&R Block from November 2018

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The issue in GetHuman-vetesy_'s own words
I keep getting locked out of my account saying I have wrong password but I can't change password either because Every time I try to put the last numbers of my card it won't do anything. This is happening way to often. I'm getting annoyed with your website. About to cancel my emarld card because I can't check my information then there is no point in having it. Fix your website. Been happening like crazy. No I don't want your app.
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H&R Block

Customer service issue
Reported by GetHuman-vetesy_
Nov 27th, 2018 - 9 mons ago
I have an issue with H&R Block too
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Seen by 13 customers so far
Similar issue to 2206 others
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Timeline
GetHuman-vetesy_ started working on this issue
Nov 27th, 2018 10:11am