I need to do an amended return from ****. I still have the software but it's not loade...

GetHuman890783's customer service issue with H&R Block from July 2018

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The issue in GetHuman890783's own words
I need to do an amended return from ****. I still have the software but it's not loaded on my current computer. I still have the files from **** on my computer. When I tried to reinstall the software it wanted the Access Key (which I have) and the last * *s of the credit card I used to pay for the software (this I DO NOT have). How can I reinstall this software to get a copy of the return so that I can do a ****X?
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H&R Block

Customer service issue
Reported by GetHuman890783
Jul 17th, 2018 - a yr ago
I have an issue with H&R Block too
Not resolved
Seen by 3 customers so far
Similar issue to 918 others
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GetHuman890783 started working on this issue
Jul 17th, 2018 8:29pm