H&R block charged me *** for doing * years of taxes. One was efiled but she never even tried to get me exempt from the healthcare penalty even though I only made **k for the whole year. And then charged me for **** taxes that had to be sent in which got returned to me for no signatures and errors because she couldn't even bother going over them with me. Which I told her in the first place I would do them myself if I was going to be charged separate.

GetHuman-buttonbr's customer service issue with H&R Block from May 2018

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The issue in GetHuman-buttonbr's own words
I went to H&R block to file my taxes for both **** and **** at the same time on May *, ****. Before I even handed the rep my paperwork I asked her if I had her do both if there would be * different fees (because if there was I wasn't going to do **** there) she said yes. Well the power was out in the building we we're at and she needed me to come back in a half hour. That was fine. But before I left I asked her a few questions and then she said to give her my **** taxes and she would do them both for the ***$. Well when I came back and she was done with my paperwork. We went over everything and she did not even try to get me exempt from the health care penalty when I only made **k for the whole year of ****. That was a ***$ fee right out of the ****$ I would have gotten back. Which had I done them anywhere else even on my own I would have been exempt from that. And second she was on the phone when we we're wrapping up and I saw she charged ***$ for doing both years. So I asked her "did you charge me ***$ for doing both years?" And she mouthed yes (since she was on the phone at this point) and then acted like it was no big deal! And on top of this obviously my **** had to be sent in the mail and they were returned to me with errors and needing signatures because she didn't go over them with me. So I really am upset I had to pay for that and now my taxes are even further delayed since I need to correct them and send them back in
I would like this resolved by being refunded for the $*** for **** taxes and I would like someone to tell me how I can amend my taxes and get refunded for the health care fee. I know plenty of others who made a lot more than me and did not have to pay the penalty. At one point in **** I was even homeless and still had to pay the $*** fee
I have tried contacting H&R block twice now. This is the third time
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H&R Block

Tax refund preperation
Customer service issue
Reported by GetHuman-buttonbr
May 29th, 2018 - 2y ago
Fixed
Seen by 15 customers so far
Similar issue to 329 others
0 customers following this
Items needed
Social Security Number
Email on Account
Password
Prior Year AGI
Home Address
Name of Account Holder
Phone Number
Timeline
GetHuman-buttonbr started working on this issue
May 29th, 2018 4:35pm
GetHuman-buttonbr shared this issue with friends on Facebook
May 29th, 2018 4:35pm
GetHuman-buttonbr indicated the issue is not fixed yet.
May 30th, 2018 1:15pm
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May 30th, 2018 1:21pm
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May 30th, 2018 1:22pm
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May 31st, 2018 2:50am
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May 31st, 2018 2:50am
GetHuman-buttonbr indicated the issue is not fixed yet.
Jun 2nd, 2018 7:05pm
GetHuman-buttonbr indicated the issue is not fixed yet.
Jun 2nd, 2018 7:07pm