1. All Companies › 
  2. H&M Customer Service › 
  3. FAQ
Updated

H&M Customer FAQ

Top Answers & How-to Guides

What is H&M's Phone Number?

The question we are asked most often is about how to talk to H&M customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are gift cards available for purchase?

Yes, gift cards are available for purchase at H&M. They make for a perfect gift option for any occasion. H&M gift cards can be easily...
Ask any question you have about H&M customer service, get an answer now.
Contact H&M customer service

Order Tracking

How can I track my order?

To track your order from H&M, log into your account on the website and go to the "My Orders" section. Here, you will be able to see...
Read more

Return Policy

What is the return policy?

H&M has a flexible return policy to ensure customer satisfaction. If you're not completely happy with your purchase, you can return...
Read more

Refund Timeframe

How long does it take to receive a refund?

Refunds at H&M typically take a few weeks to process. Once the return is received, it could take up to 14 business days for the refund...
Read more

Exchange Policy

Can I exchange items purchased online?

Yes, H&M allows customers to exchange items purchased online. If you are not completely satisfied with your purchase, you can easily...
Read more

Payment Methods

What payment methods do you accept?

At H&M, we offer a variety of convenient and secure payment methods to cater to our customers' preferences. You can utilize major credit...
Read more

Loyalty Program

Is there a loyalty program?

Yes, H&M offers a loyalty program called H&M Membership. This program allows customers to earn points for every purchase made online...
Read more

Shipping Information

What are the shipping options and costs?

At H&M, we offer convenient shipping options to ensure your purchases reach you promptly. For standard delivery within the United States,...
Read more

Order Changes

Can I cancel or change my order?

Yes, you can cancel or change your order at H&M, but it's important to act quickly. H&M aims to process orders promptly, so there may...
Read more

Product Sizes

What sizes are available?

H&M offers a wide range of sizes to accommodate diverse body types and preferences. We strive to be inclusive and cater to all our...
Read more

Discounts

Are there any discounts or promotions available?

Yes, H&M offers regular discounts and promotions to its customers. These can vary depending on the current season and ongoing events....
Read more

Gift Cards

Are gift cards available for purchase?

Yes, gift cards are available for purchase at H&M. They make for a perfect gift option for any occasion. H&M gift cards can be easily...
Read more

Help me with my H&M customer service issue

Ask any question you have about H&M customer service. We will do our best to get you answers right away.
FAQ Table of Contents

Answers for More Companies

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!
Updated