I ordered a voucher for Sams Club on April *. On April ** I went to Sam’s Club to redee...

GetHuman-bsheinme's customer service issue with Groupon from May 2021

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The issue in GetHuman-bsheinme's own words
I ordered a voucher for Sams Club on April *. On April ** I went to Sam’s Club to redeem the voucher and they were unable to do it. They told me to contact Groupon for a refund. I called your chat line and the woman was unable to help me. Considering that I am ** years old, just flew back from Honolulu and I’m told that I cannot be refunded because I “viewed “ the voucher. You are impossible to contact easily. My order number was****-******-******. Please refund my $**. I have used Groupon before and never had trouble this is the first time I’ve tried to refund something. I’m very disappointed in the service that I received today. Please contact me as soon as possible. When I tried to call your phone numbers they said I should go back to the website which clearly needs some retooling in terms of getting refunds. I cannot understand what this business is about viewing the voucherThank you for your attention to this matter. I look forward to hearing from you. Thank you

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Groupon

Customer service issue
Reported by GetHuman-bsheinme
May 18th, 2021 - a month ago
Not resolved
Seen by 3 customers so far
Similar issue to 40148 others
0 customers following this

Timeline

GetHuman-bsheinme started working on this issue
May 18th 5:45am