Groupon Customer Service Issues

I recently placed an order for a massage gun and solar patio lights but cancelled it shortly after to apply a digital coupon. However, I ended up reordering the same items. Despite receiving a refund notification from Groupon, I see two charges of $50.22 each on my account. This means I have been charged $[redacted].44 for these items. I request a refund of $50.22. Additionally, there is an unauthorized charge of $17 on my account for an unknown purchase not listed on My Groupons page. I did not make this purchase and need this amount refunded as well. I reached out via chat and sent pictures of my bank statement to customer service several days ago but have not received a response or resolution yet.

I purchased three Groupon vouchers in [redacted] to create mini books, but noticed two of the vouchers were missing as I tried to redeem them today, which is their stated expiration date. Photobook Canada confirmed there is no expiration date on their end for the remaining two vouchers. Unfortunately, I could only use one voucher and had to contact the merchant over the long weekend to assist with placing the order by phone. The first book is now in the process of being printed after using one of the redemption codes. The missing vouchers do not appear in my Groupon account, even under expired. Photobook Canada has kindly extended the deadline for the two remaining books until the end of the year, allowing me more time to complete them at a more leisurely pace.

I encountered an issue when attempting to buy a voucher, as the transaction failed, prompting me to try again unsuccessfully. Frustrated, I switched to my partner's account, assuming the purchase wasn't going through due to a glitch. To our surprise, after redeeming the voucher, we discovered that all three transactions had actually processed. Our intention was simply to buy one voucher, not three. Following my partner's earlier contact regarding this issue, one of the vouchers from my account was converted into Groupon Bucks. However, I would prefer a full refund over Groupon Bucks, as the purchase terms specifically mention one voucher per vendor. This policy is clearly outlined on your website. Kindly arrange for a full refund for the additional vouchers purchased in error.

I purchased three 6" x 6" mini photobooks, which initially appeared in my Groupon account. After making one book, the vouchers for the remaining two disappeared from my account. I contacted Photo Book Canada, and despite the printed voucher stating an expiration date of May 27th, an agent informed me I could complete the books until the end of the year. I planned to finish all three before May 27th, but due to technical issues uploading, I couldn't make the other two. Andre from Photo Book Canada assisted me over the phone, placing the order for me as my browser seemed to be causing problems. Now, I'm unsure where the missing vouchers have gone or if the redemption codes will still work without them in my Groupon account. Any advice would be appreciated. Thank you. - Jody S.

Hello, I purchased a Sam's Club membership back in January [redacted], which was supposed to come with a free 16-inch pizza from Sam's Club with no expiration date as confirmed. However, when I tried to redeem it on May 30 of this year, I was informed it had expired. They directed me to contact Groupon, but after reaching out, I was told there was no expiration date on the promotion. This discrepancy has left me feeling frustrated as I never received a voucher for the pizza and was initially told I could just claim it in-store. Due to unfortunate circumstances, including contracting Covid and being in a car accident, I was unable to go earlier, but upon inquiring, they reassured me there was no deadline. I received this membership benefit in January, and it is now June 1st. I am disappointed that I am unable to receive the pizza. Please respond to address this issue. Thank you, Joann.

I purchased a Groupon for a permanent makeup procedure but have been facing issues with the merchant. Despite making appointments, the merchant has not been responding to my messages since last Friday. There have been several errors, including double booking me for Saturday and Monday without completing the procedure. The merchant has already received payment through Groupon. I am concerned about the lack of communication and mishaps and would like a refund. I am feeling uneasy about the situation and need to resolve it promptly.

I bought a Groupon deal for the Sail Selina two-hour sunset tour in St. Michael's, Maryland. I printed the voucher, but had trouble redeeming it online. I reached out to the sailing company and spoke with Bonnie, who was very helpful. She informed me that last year's redemption codes for Groupon started with the letters SAIL. Bonnie kindly reserved a spot for us on June 22nd, but we need to resolve the code issue. I require the correct redemption code promptly before our scheduled date. Any assistance would be appreciated to ensure a smooth booking process.

I am a senior citizen on a fixed income and had paid for a service. I am currently having floors replaced and rooms painted, so I had to move furniture to accommodate the technician. However, upon arrival, the technician focused on discussing pricing rather than cleaning my ducts and vents as scheduled. Despite having addressed details about my property during the appointment booking process, the technician's questions like whether I had a basement seemed unnecessary. I asked the technician to leave since I was not willing to discuss further pricing. The services I had expected, as per the description, included full-home air duct and dryer vent cleaning with a 3-point HVAC inspection. I specifically searched for a deal on Groupon for duct and vent cleaning and do not appreciate any attempt to extract more money after I have already paid.

I purchased tickets for an escape room through Groupon using redemption code SZDFFAWR. I attempted to use the voucher to book a room for a specific date and time, but it was unsuccessful. Despite reaching out via phone, email, and here, I have not received any assistance from customer support. I am now seeking a refund due to the inability to resolve the issue. I invested a significant sum in the voucher and am eager to rectify the situation as soon as possible.

I purchased two restaurant vouchers in January [redacted] for $30 off each dinner. Unfortunately, I fell critically ill shortly after buying them and now, after recovering, I am excited to use them. Despite the vouchers expiring, they state that the "price paid for voucher will never expire," totaling $30. I plan to take my elderly mother for a special birthday dinner this Saturday. When I tried to make a reservation using the Groupon vouchers, the person on the phone refused due to changes in their policy. I reached out to Groupon on Monday but have not received a response yet. I am simply seeking clarification on whether the restaurant will abide by the terms outlined in the voucher regarding the amount paid. Thank you, Sue L.

I need to file my state taxes with the State Franchise Tax Board for [redacted]. As an esthetician, I rented a small room from a salon and used Groupon to attract clients. I operated my business for 2-3 months under the name Nature's A'peel, but ended up losing money and had to issue refunds to clients. I no longer have the same contact information but can provide updated details if needed. I am seeking assistance to clarify my earnings from that year, as the Tax Board is deducting money from my account based on incorrect assumptions. Your help in this matter is urgent. Thank you.

I am Judy H., and my redemption code is #[redacted]4. I am requesting a full refund for a Groupon purchase of a SmartXide Full-Face Treatment from SkinSpaMed in Colleyville, TX. I recently received a cancer diagnosis in my left breast, leading me to undergo a double mastectomy and delay the reconstruction process due to complications. I appreciate your understanding of the difficult situation I am facing. If needed, you can reach me at [redacted]. Thank you for your consideration.

I bought a room at The Strat hotel through Groupon on May 11 for a stay from May 20 to 24. However, my flight got canceled on the day of my departure to Las Vegas, and I couldn't make the trip. I paid $[redacted].24 for the reservation (Booking# [redacted]-66-90-[redacted]) and only had nine days between booking and check-in. I believe I should be refunded because the flight cancellation was beyond my control. I reached out to both The Strat hotel and Groupon immediately after the flight cancellation to ask for a full refund, as it is unfair for me to lose my hard-earned money due to a situation I couldn't prevent. While I understand a cancellation fee might be applied, I don't think it should be the full amount of $[redacted].24 considering the circumstances.

Yesterday, I tried to buy a Groupon, but there was an issue with my old credit card. I got an email stating they couldn't process the payment. I updated my payment info by adding a new Master Card and clicked "Update Order." However, I then received an error message saying, "There was a problem submitting your order." Although the Groupon is still in my account under "Processing," I can't proceed further. I need assistance with the next steps. - D. Hoffmann

I had a disappointing experience at Kamala Nails last Saturday. I requested a nail refill, pedicure, and to shorten my nails, but the service I received was subpar. The technician used foil to remove the gel instead of the usual machine and charged me extra for it without prior notice. The additional charge for the foil was also applied to my toes without my consent. I am dissatisfied with the service that lasted for 4 hours and resulted in an unexpected $17 fee. This experience was not in line with my previous positive encounters using Groupon deals. I am requesting a refund for the unsatisfactory service received.

I purchased a Groupon for a three-month subscription to Cannabox. However, on two separate occasions, they failed to apply the Groupon and charged my checking account instead. Despite following all their instructions to use the Groupon, they still took money from my account. This is the second time I am requesting a refund as they have not honored the Groupon as expected. I would appreciate a refund for the Groupon purchased through their company.

Hello, my name is Elizabeth Guerrero. I bought two Miami Watersports tickets for a Parasailing and Kayaking combo for two for $[redacted] each, totaling $[redacted] on May 18. During my birthday vacation in Miami, the services were denied, and I did not receive them. I kindly request a refund to my Visa card ending in [redacted]. For any inquiries, you can reach me at [redacted] or email me at [redacted] Thank you for your assistance.

Yesterday, I bought 3 tickets for $20 each to see Korn and Staind through Groupon, selecting Atlanta GA as my location. However, after the transaction, I realized the tickets are for Chicago, IL, which is not where I live or intended to go. I understand your refund policy but all I'm requesting is to exchange the tickets for Atlanta, GA where I reside. These tickets are special gifts for my children, and I cannot afford to buy new ones on my limited income. This is my first time using Groupon, and I am deeply disappointed with this experience. I hope this issue can be resolved without needing a refund.

I purchased a massage deal from Nevaeh Massage Therapy before dealing with several health issues including a car accident, neck surgery, and heart attack. Due to being in a high-risk category, the Covid-19 pandemic prevented me from using the service. I have tried contacting them multiple times with no response. I am requesting a refund or credit for a future service as I am unable to use the massage. My order number is [redacted] and it expired on May 17, [redacted]. I prefer phone calls over online communications. Your assistance in resolving this matter would be greatly appreciated. Thank you. - Lorraine

I purchased an IPL laser hair removal voucher but due to Covid-19 restrictions and waiting for my vaccination, I missed the deadline for the appointment. The company informed me they are unable to reschedule, and they advised contacting Groupon for a refund. I have attempted several times to request a refund through the app without success. As suggested, I am reaching out via chat to resolve this issue. Thank you.