Groupon Customer Service Issues

Dear Customer Service, I purchased two IL Giardino Restaurant Groupons that expired in April [redacted] and would like to use them or get credit for the amount paid. I am unable to access the Groupons on the website to show at the restaurant. Despite multiple attempts to contact Groupon in the past, I have not received any response. Please advise on how I can resolve this issue promptly and utilize the credit at the restaurant. Your prompt assistance in resolving this matter is greatly appreciated. Kind regards, Traci Tuell

I purchased an Apple iPad Air2 64GB Wi-Fi (Scratch & Dent) tablet on 7/10/20 with Order #[redacted]. The tablet arrived with a small straight horizontal crease/dent on the back, but I had bought a Zagg case to cover it. After charging it fully, I noticed that the battery drained quickly during use. My wife's Refurb A grade Air2 lasts longer on a full charge. I returned the tablet with your authorization label, and it was picked up on July 21, [redacted]. I am eager to know if you have received the item and when I can expect a refund to my debit card. Thank you, Charlie S.

I attempted to reach out to Groupon upon receiving my invoice and noticed that the system mistakenly processed three orders instead of one for the portable air coolers. I would like to return two of them as I only need one. Despite contacting an agent, I was informed that the items were still in transit, but they actually arrived yesterday. When attempting to initiate a return on the website, it indicates the product is not eligible due to being on "final sale." However, this was not disclosed when I made the purchase. Can you please advise on how to contact the seller for a return? Any assistance would be greatly appreciated. Thank you.

Hello, I recently bought a Groupon for a canvas print. I tried to order it twice from my phone but faced technical issues, so I planned to order it later from a computer. I just realized that I missed the 30-day expiration date, which I didn't notice when I purchased it. I've bought many Groupons before, and usually, there's a longer usage window, so I was surprised by the short timeframe. Although it's my fault for not seeing the 30-day limit, I'd still like to use it or get a refund. I want to support businesses during these challenging times, but this experience makes me wary.

I recently bought a face shield from SPRY LLC. Unfortunately, the shield arrived damaged and bent in a plain plastic bag with no protective wrapping. I reached out via email earlier but haven't heard back. I prefer a refund instead of an exchange due to the poor quality of the product. It is disappointing to see inferior items being sold. I believe in supporting businesses, but I may opt for local, higher-quality products in the future. Thank you, Gloria. Order Summary: - Date: Wednesday, August 5, [redacted] - Item: Face Shield Reusable Splash Guard Protective Cover - Quantity: 1 - Price: $13.99 - Tax: $0.77 - Total: $14.76 Shipping Details: - Name: Gloria Caricchio - Address: 42 Mayberry Rd #1, Westbrook, ME, 04[redacted] Payment Method: - Visa ending in [redacted]: $14.76

Subject: Issue with My Coupon (Coupon Code: VS-JNKR-L9ZJ-79MP-531P and Security Code 5AC786C79Z) Hello, Following my email dated 08/07/[redacted] sent to: [redacted], I am confirming again that I am unable to make a reservation through the Groupon booking link as the hair salon "au Petit Salon" in Paris [redacted] is closed in August, and my voucher is valid until 08/19/[redacted]. Since the lockdown lifted, I have been unable to schedule an appointment. Given these challenges, I kindly request either a credit or a refund for my voucher. I will be on holiday for 15 days in September, so could you please provide a prompt response. Thank you in advance for your understanding and a favorable response to my request. Best regards, Louiza BACHIRI: Tel 06 64 31 77 21

Hello, I purchased a service from J&W Mobile Pressure Washing on July 7, [redacted], but despite the transaction showing as "Redeemed" on July 8th, they never arrived to provide the service. I have been attempting to reach them weekly since then. Initially, I was informed that they were dealing with a family matter, followed by a rescheduled appointment via text message for August 12th, which they failed to honor. Their phone number became disconnected, but I obtained a new one through Groupon. However, they have not responded to my inquiries or messages. I seek assistance in resolving this matter or obtaining a refund. Thank you.

Dear Sir/Madam, On June 16, [redacted], Marcel REMY ordered perfumes, including Giorgio Beverly Hills, and paid €89.89 at Superwinkel with Yvette Fevrier's Visa card. On July 7, Marcel REMY ordered 2 car compressors, paid €56.17 at Groupon with Yvette Fevrier's Visa card. These items were supposed to be sent to: Alain Vanhuytven [redacted] Mellenne Street [redacted] Venette France None of these products have been received at the delivery address. Unfortunately, I am unable to provide order confirmation numbers due to a computer malfunction that deleted all the information. I apologize for the inconvenience. I kindly request that you look into this matter. Thank you and best regards.

I attempted to redeem one of my identical Groupons at a Car Care center. Despite arriving early before they opened at 8:00 AM for a wheel alignment, they said it would take 3-4 hours before they started. With two $38 Groupons, waiting that long is unreasonable. The establishment doesn't allow appointments and operates on a first-come, first-served basis. I arrived before 8:00 AM on a Tuesday following the coupon's guidelines. This seems like a way for them to avoid providing the service at the Groupon price. I am requesting a refund or credit for Groupon codes: VS-X2GR-2C1J-HLJL-YTXW and VS-KW7X-TZKZ-TY97-L473 as they did not fulfill their advertised services. Thank you for your assistance.

Dear Groupon Customer Service, I have been attempting to inquire about a Golden State Warriors Round wooden wall hanging that is still listed on your website but marked as discontinued. The design features blue on the outside with Golden State Warriors at the top and est. [redacted] at the bottom, and a yellow middle section depicting the Golden Gate Bridge. The distressed wood gives it an antique appearance and it is priced around $50. I am hoping to either purchase one or obtain information about the manufacturer. This is now my sixth email without a response. I kindly request your assistance. Thank you, Laura D. Email: [redacted]

My son, initials S.C., purchased a Groupon with number VS-YZSS-BG43-14HM-5T5S for a Father's Day gift and gave it to his Dad in June. Jiffy Auto Glass didn't accept the coupon (barcode #[redacted]5) as the repair was under $[redacted]. Unfortunately, my son can't find the Groupon order confirmation number for a refund request. We're hoping to exchange this voucher for CostCo membership through Groupon's current offer. Can you provide assistance with this?

I need help with a situation regarding a voucher I received for afternoon tea at a hotel in Ranelagh. I followed all the conditions on the website and paid for it months ago, only to have my reservation canceled without notice. I tried contacting the hotel for credit or a new reservation, but they keep redirecting me back to Groupon and the Charlemont Hotel. This isn't the first time I've dealt with this kind of issue. Previously, I paid for cartridges and never received them, resulting in a lot of frustration and wasted time. I don't want to keep providing long numbers or being treated like an idiot. A contract should ensure that I receive the services I paid for without all this hassle.

I was charged $60 on my credit card for a Costco membership through Groupon, but I was unable to complete the membership application despite trying multiple times. Costco informed me that I was missing necessary paperwork to proceed. This transaction occurred on 8/15/[redacted]. I feel disappointed as I have paid the fee but have not been able to obtain the Costco membership or cards as promised. Kindly advise on how to proceed and if a refund is possible. Thank you, A.M.

I recently bought the discounted Costco plan through Groupon and was mistakenly billed twice when I tried to input the required information on the website. I am seeking a refund for the duplicate charge. I have evidence of the double billing which I can provide. It has been challenging to get assistance with resolving this issue, causing me frustration. I would appreciate compensation for the time and inconvenience this has caused. As a long-time Groupon user, I find this situation unacceptable and upsetting. Please respond promptly, or I may escalate this matter. Attached is proof of the double $60 charge for the Costco discount program. I anticipate your prompt reply. I simply request a refund for the Groupon purchase and opted to visit the store in person instead.

Order number 1[redacted]78-[redacted] was placed on July 16th for gutter cleaning services. The service provider attempted to charge over $[redacted] for additional repairs and did not complete the job. A refund of $[redacted].70 was processed by Groupon as "bucks" for future purchases. Difficulty in contacting Groupon for assistance via phone and email has been experienced. The preference is to have the refund issued directly back to the original payment method rather than as "bucks" due to the challenges faced in communication with Groupon.

I bought a Groupon deal for Latisse eyelash serum that needs to be activated through the merchant, Apostrophe. I visited their website, registered, and submitted all required information, but I keep receiving an error message when I try to submit. After several email exchanges with their customer service (based in China), they identified a computer glitch. Since I can't use my Groupon, I am requesting a refund that should include an $18 credit from my account used for this purchase. Considering closing my Groupon account as there seems to be no support available. I have visited their Help Center three times and keep encountering an error message prompting me to refresh and try again. Despite multiple attempts, I haven't received any assistance as there is no toll-free number, live chat, or online support. Dealing with this has been too time-consuming and frustrating. My Groupon certificate is GRPLG6025F. Any suggestions?

I am re-sending this for the eighth time. Previously, I sent it to the Support Department. On October 30, [redacted], I bought three Groupons without realizing that the shop had changed names and locations. I spent $30.00, $[redacted].50, and $82.00 assuming it was a new establishment. Had I known the circumstances, I would not have made these purchases due to past unsatisfactory experiences before the relocation. After numerous unsuccessful attempts to contact your support department, someone finally advised me to reach out here. These efforts date back to October [redacted] with no response until now. I hope this can be addressed promptly. Sincerely, Anita C. at [redacted]/[redacted]. I tried contacting your support department via phone and email regarding my dissatisfaction with the shop's relocation and change of name. I want to cancel my Groupons purchased since October [redacted] but faced challenges reaching your company. I intend to dispute these charges with my Visa company.

Order Number: [redacted] Hello, I recently received my order which was supposed to include a 20L Digital Microwave, 1.7L Cordless Kettle, and a Four-Slice Toaster. Unfortunately, I only received a Two-Slice Toaster instead of the Four-Slice Toaster. I urgently need the correct toaster. Thank you, Sarah C. Address:30 Cedar Way, Tonyrefail, RCT, CF39 8JN.

I ordered a phone case with a clear design featuring the Eiffel Tower and a screen protector. However, I only received the screen protector. The case is the main item I wanted. The merchant is KP-Global. I contacted them via email, and after threatening to cancel the order, they asked me to confirm if I still wanted the case. I replied confirming my interest. I reached out to your support team asking for confirmation that the case is on its way and a tracking number. I have not received any updates, and I am frustrated with the lack of communication. If the case is not already in transit, I would like to cancel my order and get a refund. I am willing to return the screen protector. Please advise on the next steps. Order #: [redacted] Purchase Date: Thursday, Aug 6, [redacted] Delivered on: Aug 10, [redacted] Qty: 1 (American Express ending in [redacted]) Indy W.

I had a reservation at Lulu restaurant in Pont-à-Mousson on 08/20/[redacted] at 8:00 p.m. We arrived on time but were asked to wait as the table wasn't ready. We had to wait outside on a busy street for half an hour. I inquired again but there was still no table, and the server was unfriendly. Once more, we waited outside in the heat and car fumes, without even being offered water. My husband has asthma, so I asked again at 9:00 p.m., but there was still no table, and the server became even more unpleasant. I mentioned that this was unacceptable and that we would request a refund. The server remained unaffected. I requested either a refund or a voucher for another restaurant. Thank you, MME G.