on *. April **** I got the following message from Groupon: *Vielen Dank f*r Deine Beste...

GetHuman-wiltrud's Order Never Arrived issue with Groupon from April 2020

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Once logged in to the help section on Groupon.com, select the relevant order, click continue, select a trending topic, then hit continue. If you're in business hours you'll an option to live chat with Groupon
The issue in GetHuman-wiltrud's own words
on *. April **** I got the following message from Groupon: *Vielen Dank f*r Deine Bestellung!*Die Bestellnummer f*r Deinen Kauf am *. April **** lautet *****-******-******. Du brauchst nichts weiter zu tun! Wir schicken Dir eine Versandbest*tigung per E-Mail mit der Sendungsverfolgungsnummer, sobald Deine Bestellung auf dem Weg ist. Bestell*bersicht:*Bestellung ansehen*Beschreibung* *Menge*Preis****x Gesichtsmaske* *****,** €* * *Summe:***,** €* * *Versandkosten:**,** €* * *Gesamtsumme:***,** € and on *.April the following message * Ihre Bestellung wurde versandt. Bitte beachten Sie, dass Sie nicht zu Hause bleiben m*ssen, um die Bestellung zu erhalten, da diese in einem Umschlag versandt wurde und in Ihrem Briefkasten innerhalb des Lieferzeitraums ankommt. Wir bitten Sie, die genannte Lieferzeit abzuwarten, bevor Sie sich an unseren Kundenservice wenden. Die Einzelheiten zu Ihrer Bestellung finden Sie unten:*Bestellzusammenfassung:*Beschreibung* *Menge**-ply Blue Facemasks x*** ***Produkt verkauft durch: Groupon Goods Global GmbH*No info about how long the delivery would take or any tracking info. then I looked in my account and could not find my order. Please inform me when I will receive my ordered Items. Thanks in Advance for your collaboration. Yours Wiltrud Duncan

GetHuman-wiltrud did not yet indicate what Groupon should do to make this right.

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Groupon

Order Never Arrived issue
Reported by GetHuman-wiltrud
Apr 14th, 2020 - a year ago
Fixed
Seen by 8 customers so far
Similar issue to 54940 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-wiltrud started working on this issue
Apr 14th, 2020 3:25pm
GetHuman-wiltrud indicated the issue is not fixed yet.
Apr 15th, 2020 7:03am
GetHuman-wiltrud indicated the issue is not fixed yet.
Apr 15th, 2020 7:05am
GetHuman-wiltrud indicated the issue is not fixed yet.
Apr 15th, 2020 4:40pm
GetHuman-wiltrud confirmed the issue is fixed. Hooray!
Apr 15th, 2020 5:20pm

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