My ** yr old used my Groupon account to book a hotel in Palm Springs without my permiss...

GetHuman-grafwedd's Refund My Order issue with Groupon from January 2020

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Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-grafwedd's own words
My ** yr old used my Groupon account to book a hotel in Palm Springs without my permission. I’m obviously angry. I found out the day before the reservation when it was claiming it was too late to cancel. I called and spoke with the hotel and they said they were willing to cancel the reservation and refund the charge without penalty, and notes the account on their end. I was instructed to contact Groupon and let you know to call the hotel to confirm this information, confirm we never checked in and that the reservation was cancelled. I am assuming the customer service at Groupon is responsible and prompt at handling this situation. The hotel said after the information is confirmed, I will be reimbursed by Groupon, and I’m assuming I will receive an email about this since you have made it so customers can’t speak directly to anyone anymore. Thank you and I apologize for the confusion!

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Groupon

Refund My Order issue
Reported by GetHuman-grafwedd
Jan 4th, 2020 - 10 months ago
Not resolved
Seen by 4 customers so far
Similar issue to 66191 others
0 customers following this

Timeline

GetHuman-grafwedd started working on this issue
Jan 4th 5:54pm
GetHuman-grafwedd indicated the issue is not fixed yet.
Jan 10th 6:59pm