I bought a Groupon for chimney cleaning and when I called to make an appointment they a...

GetHuman4156948's customer service issue with Groupon from December 2019

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The issue in GetHuman4156948's own words
I bought a Groupon for chimney cleaning and when I called to make an appointment they asked if I had a one-story home or two-story home. When I said two*story, they said there would be an additional charge per foot and the total went up to $***.**. I can’t afford that and I tried to cancel the order, but it said it was used! I have not used anything! All I did was make a phone call to check on details of the cleaning! Plus, I was charged twice! I am retired and live on Social Sevurity and can not afford to pay for something I can’t use, let alone pay for it twice!!! I would like a refund of $**.** please!!!*Regards,*Kathleen Devine******@***.com****-***-****

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Groupon

Customer service issue
Reported by GetHuman4156948
Dec 27th, 2019 - 2 years ago
Not resolved
Seen by 15 customers so far
Similar issue to 66480 others
0 customers following this

Timeline

GetHuman4156948 started working on this issue
Dec 27th, 2019 1:15am
GetHuman4156948 indicated the issue is not fixed yet.
Dec 29th, 2019 3:32am
GetHuman4156948 indicated the issue is not fixed yet.
Jan 6th, 2020 2:10am