i bought a * groupons from Hellen Touch Salon in San Diego *st* They had the wrong addr...

GetHuman-marymanz's customer service issue with Groupon from October 2019

Help with my Groupon issue
The issue in GetHuman-marymanz's own words
i bought a * groupons from Hellen Touch Salon in San Diego *st* They had the wrong address listed on their site and they never gave me the correct one when I made my appointment. It took me ** min. to find them after calling and no one responding at first. The owner, Hellen, was with a client and just hung up on me. Finally Angela called me.*Ok, had my treatment in dingy room and facility.***nd* Notified Angela that IIhad broken my shoulder, arm, hand and injuries other parts of my body so could not have the *nd massage. Also could not drive. Angela offered me a facial and paraffin pedicure.*I made an appointment for today at ****. My arm is still in the sling and would be driving with one hand. Called, texted but could not get confirmation of the time* ** or ****. Then I saw that my groupon had indeed expired. It seemed they delayed calling me so the groupon would expire. They never reached out to me to advise me or offer me an extension based on my circumstances. I would like a refund. Please advise.*This company is very unprofessional and I would never recommend them to anyone.*Thank you*MARY ***-***-****

GetHuman-marymanz did not yet indicate what Groupon should do to make this right.

How GetHuman-marymanz fixed the problem
Please disregard my previous report. The owner finally*called me. There had been an issue with the phones. I was able to get an appointment at my desired time even though my Groupon had expired.*When I arrived the salon was looking very clean. They had been in the middle of relocating and decorating. It was beginning to look very sophisticated and modern.* Angela gave me a fantastic facial. She is very detailed and meticulous. She loves her work and strives to make her clients very happy. I highly recommend her. **The owner and Angela were very professional and went above and beyond to solve all issues. Sometimes things aren't as they seem. They are better!!!!*I will definitely recommend them others.
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Groupon

Customer service issue
Reported by GetHuman-marymanz
Oct 26th, 2019 - 2 years ago
Fixed
GetHuman-marymanz shared how to fix
Seen by 5 customers so far
Similar issue to 280669 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-marymanz started working on this issue
Oct 26th, 2019 6:16pm
GetHuman-marymanz confirmed the issue is fixed. Hooray!
Oct 27th, 2019 4:32am

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