In august **** I saw Groupon had made a charge of $** in my bank account. I was confuse...

GetHuman3807556's customer service issue with Groupon from October 2019

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The issue in GetHuman3807556's own words
In august **** I saw Groupon had made a charge of $** in my bank account. I was confused as I haven’t order or used Groupon since July. I contacted my bank to report fraud. They returned my money at the time. I thought the issue had been resolved but today my bank called me to inform me the issue was still on going. The bank took the $** back as they said the issue came from my end. I NEVER MADE THIS PRUCHASE! I looked in my Groupon account and sure enough I see what the Groupon was used for. Wine tasting of some sort for * PEOPLE!! I don’t even drink my wife just had given birth at this time. I don’t know how this purchase was made and now I lost $** that I need for something I never purchased or will never use. The only reason I never brought this issue to Groupon was because my bank was investigating the issue. Because of this I am afraid to use Groupon. I loved this site. I don’t know U guys can allow a purchase to be made without some kind of consent. $** is important to my family and I. I have * kids a wife and bills. I hope we can resolve this issue together. If we can’t then u will be loosing a costumer. Thank u. Here’s my number if someone could call me **********

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Groupon

Customer service issue
Reported by GetHuman3807556
Oct 22nd, 2019 - 3 years ago
Not resolved
Seen by 13 customers so far
Similar issue to 278551 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman3807556 started working on this issue
Oct 22nd, 2019 4:10am
GetHuman3807556 indicated the issue is not fixed yet.
Oct 22nd, 2019 12:13pm
GetHuman3807556 indicated the issue is not fixed yet.
Oct 22nd, 2019 12:13pm
GetHuman3807556 indicated the issue is not fixed yet.
Oct 22nd, 2019 8:21pm
GetHuman3807556 indicated the issue is not fixed yet.
Oct 24th, 2019 3:59am
GetHuman3807556 indicated the issue is not fixed yet.
Oct 30th, 2019 3:57am

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