Attempted to purchase Jiffy Lube oil change service as a gift. Since I had never expe...

GetHuman-smdavist's Refund My Order issue with Groupon from July 2019

Help with my Groupon issue
Top Tip from another customer
Groupon no longer offers phone support so you will need to contact them online. Sign in to the link about after clicking on "About an order" and then select the option to initiate a return or refund.
The issue in GetHuman-smdavist's own words
Purchase as a gift ... Attempted to purchase Jiffy Lube oil change service as a gift. Since I had never experienced any problems with Groupon, I attempted to purchase the service several times. The recipients email address was incorrect. My American Express card was charged for the purchase. However, I am disputing the purchase charges totaling $**.** with American Express since Groupon failed to respond to my concerns.
Gift recipient email address incorrect. There was not anyone available to speak with and Groupon has failed to follow up on issue other than a generic email stating my email had been received but not follow up or resolution. This is very frustrating especially with identity theft.
Full refund of * charges $**.** totaling $**.** to American Express card
Have used Groupon for at least * years or more
Emailed Groupon on the same day the purchase was attempted on *********. Emailed Groupon again on ********* and *********.
How GetHuman-smdavist fixed the problem
Groupon responded via email and gave me two options: trade in the value for another service or item or cancel the purchase. I responded via email and chose to cancel the purchase. Was advised that cancelling might take a few weeks. Short answer, I guess they are working on it, since I have not again heard from them.
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Groupon

Jiffy Lube Oil Change
Refund My Order issue
Reported by GetHuman-smdavist
Jul 28th, 2019 - 2 years ago
Fixed
GetHuman-smdavist shared how to fix
Seen by 5 customers so far
Similar issue to 244365 others
0 customers following this
Items needed
Name on account
Email on account
Billing address

Timeline

GetHuman-smdavist started working on this issue
Jul 28th, 2019 5:35pm
GetHuman-smdavist indicated the issue is not fixed yet.
Jul 28th, 2019 5:48pm
GetHuman-smdavist indicated the issue is not fixed yet.
Jul 28th, 2019 5:48pm
GetHuman-smdavist confirmed the issue is fixed. Hooray!
Jul 29th, 2019 12:16am

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